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Delivery & Returns

We will make every effort to receive your goods promptly and in perfect condition.

All deliveries are made by courier service.

All orders will require a signature upon receipt.

Please note courier delivery cannot be made to PO Boxes.

Expected delivery time for items in stock: up to 5 business days.

Expected delivery time for items not in stock: up to 15 business days.

We will refund any order not fullfilled within 20 business days.

 

Delivery costs
€2.50 delivery charge per order.
Cash on Delivery (CoD) fee €1.00.
Delivery costs will be displayed during the shopping basket check-out process.

 

FREE delivery

FREE delivery for orders over €50.00.
The free delivery offer is only available for customers with delivery addresses in Greece.

International delivery
For information on our international delivery service, please contact our International Sales Department.

 

Undeliverable Packages
If a package is returned to us as undeliverable by a carrier, you will be issued a full refund for the ordered goods but not the shipping charges.

 

Returns

We are happy to refund or exchange unwanted items that are returned to us within 14 days from delivery, no questions asked, provided they are in unused and otherwise re-saleable condition. You must take reasonable care to ensure the goods are not damaged while in your possession or in transit. The original receipt or invoice is required for the return.

Notice

You must give written notice to Kidzbooks by email or post, at the postal address or email address shown below, giving order number and details of the goods ordered.

Return Confirmation
Following the receipt of the return written notice, Kidzbooks will confirm the return to the customer by post, fax or e-mail. At such time the customer can send the goods to the address specified in the return confirmation.

Refunds

Following the receipt of the goods purchased, a refund will be issued within 14 days. We will credit your bank account or credit/debit card for any sum that has been paid by you, excluding shipping charges. 

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Kidzbooks

77 Lasithiou Street
Glyfada 16674
Greece